ATTENTION: To receive your photos, access the "My Purchases" section on our website and be sure to upload a selfie without glasses with good definition and lighting and without other people in the photo, for the package to be effective.

PHOTO DELIVERY: Go to the "My Purchases" section on our site and download your photos. You will also be notified at your registered email address when your photos are available for download

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NOTE: The minimum number of photos guaranteed in the package is 10 photos per athlete (including route and arrival) - After sending the selfie, the package becomes personal and non-transferable.- If you find your photos among the unidentified files, contact sac@fotop.com, stating the code of the photo (s) (located below the photo) within 7 days after the event to have your order reprocessed.

Cancellation and Refund Policy:

If you want to cancel the order, the request must be made up to 3 days before the event by sending an email to sac@fotop.com. There will be no cancellations after this period

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If you don't have the minimum number of 5 photos offered, you must request a refund within 30 days of the event via sac@fotop.com. Refund requests will not be accepted after

That period

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Refunds and cancellations will be made within 30 days of the request using the payment method used in the order.